FAQ

PROCESS

HOW DO I MAKE A CUSTOM REQUEST?

Go to the CUSTOM ORDERS page, complete and submit the form via EMAIL. Based on your requirements we will be able to advise if your request is possible and a price estimate will be given. To secure a booking, a 50% deposit is required, once paid further consultation will begin and a mock-up design will be created for you before going to production.

ARE YOU ABLE TO RE-MAKE A PREVIOUS DESIGN?

Unfortunately we are not able to re-make any previous 1-of-1 designs or any designs that had a limited quantity release. Our aim is to provide a unique client experience and create a design exclusive to that individual which is never to be re-made.

SHIPPING

HOW LONG WILL IT TAKE TO GET MY ORDER?

You will be informed in the product description the estimated shipping time of the item and also when you select your shipping method at checkout.

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship internationally. If you do not see a shipping option for your country, please contact us and we will add. Lastly, we are NOT responsible for customs fees in order for package to be delivered through Country Borders. Keep in mind that you may experience longer delivery times when items are shipped out of Australia.

ORDER

CANCELLATIONS

HOW DO I CANCEL MY ORDER?

Because this is a made-to-order customization service, any deposits made CAN NOT be refunded should you decide to cancel at any time.

HOW LONG DOES IT TAKE TO GET MY ORDER?

It depends on your Shipping Location. Orders typically take 2-3 Months of full customization & fulfillment. If you'd like an update on your order, please email us at contact@shoecutterz.com and we'll respond within 24-48 hours.

CAN I USE MY OWN DONOR SOLES?

If you would like to provide us with your own donor pair for your customization service, please email us at contact@shoecutterz.com, so we may refund you the sourcing fee from your order or notify us prior to issuing a project cost estimate.

PAYMENT METHOD

PayPal is the only payment method available currently.

FULFILLMENT & AUTHENTICITY

DO YOU SELL SHOES?

NO, we provide a customization service only. We do not keep stock of any base retail shoe on hand. We also do not have any "Pre-made" custom shoes in stock, everything is created on a made-to-order basis.

ARE THEY AUTHENTIC?

Yes, we use only high quality materials and do NOT use any replica's when customizing your shoe. Every donor sole sourced for your project is extracted from an authentic original retail sneaker.

ARE THEY HANDMADE?

Yes, each shoe that is purchased is personally handmade and customized by myself throughout the entire process. We ensure quality assurance prior to shipping your item, and want to provide the best service possible for your purchase.